Daon can help you create a single, seamless identity journey for your customers to revolutionize how you do business down under
There are many digital identity specialists to choose from, depending on your business requirements and priorities. But there’s a huge difference between an identity provider and an identity partner. Partnering with Daon, an identity assurance company with local teams in Australia offices that are trusted by Australia and New Zealand’s major financial institutions, telecommunications providers, and government agencies, means you’re choosing an organization with 20+ years of experience, a committed local presence, and futureproof technology. And at a time when fraudsters are lurking around every corner, choices really matter.
The foundation of our leadership in AUS/NZ rests on Identity Continuity: the concept, originated by Daon, that each customer uses a single identity, established once and seamlessly authenticated going forward, that is viewed wholistically by the organization to which they wish to onboard or access an account with. Their identity is accessible through any channel – web, apps, contact centers, kiosks, in-person – any time, with low friction and seamless movement between channels. Identity Continuity eliminates dangerous gaps between siloed identity verification and authentication strategies that often rely on multiple vendors and systems, which creates space for fraudsters to infiltrate and wreak havoc on your company’s reputation.
How it works
Identity Continuity starts with identity verification (IDV), also known as eKYC. With IDV, you can be confident that your customers are truly who they claim to be, no matter where they are or when they access your services. All they have to do is scan an ID and snap a selfie – and you’ll instantly have the proof you need to build a trusted relationship and prevent fraudulent accounts, all without added customer friction.
The selfie your customer captures is checked via liveness detection to protect against fraudsters attempting deepfake, injection, or AI attacks to pass themselves off as a genuine user. Once verified, a unique, encrypted facial biometric template is created and securely stored for future authentications. This allows any business in Australia and New Zealand to have a high level of confidence that a user is a real person with a genuine identity, whether the person is opening an account in-person, on the web, using their mobile device, or calling a contact center for account registration.
Then, your customer’s facial biometric is verified and can be used for future authentications to grant account access. Using a single, central, and secure biometric template for identity authentication ensures that your customers have access when and where they need it – without the risks that come with legacy authentication methods. No more forgotten or stolen passwords. No more threats of social engineering attacks, like phishing or pretexting. Just low-risk, low-friction account access.
Depending on your business’s security requirements and compliance concerns, the customer can also establish any number of additional authentication factors – from passwords and PINS to fingerprints and voice biometrics – when they onboard or any time thereafter. This ensures that a customer can access their account, no matter where they are or what technology they are using, by providing one or more of the authentication factors for that channel. The same holds true for adding devices or resetting a credential. By having a single record, your customers can safely maintain their own account access.
Identity Continuity allows you to give your customers more personalized, streamlined services. When you know exactly who your customer is at every point of interaction, you can customize your efforts to best suit their needs. The components of Identity Continuity – verification/eKYC, authentication, and recovery – can even be used separately, together, or in any combination your organization needs.
The benefits of Identity Continuity for organizations in Australia and New Zealand
Minimize fraud with a single, secure identity for each customer
Reduce overhead by leveraging a single platform with a centralized view of your customer
Improve customer engagement and satisfaction with convenient, consistent, customizable user experiences
Learn more about how your organization can benefit from choosing Daon as an identity partner today.
